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PluginCanary

Chatway Live Chat - AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons

by Chatway Live Chat · 30,000+ active installs · Checked 3 Nov 2026
Healthy

Healthy: downloads in the last 4 weeks are down more than half vs the 26-week average.

95/ 100 Canary Score
Sub-scores for Chatway Live Chat - AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons
Ownership100
Maintenance100
Security95
Support100
Reputation75

How the score works

Active signals

Facts we detected, with links to the source.

  • InfoMOM-2Downloads in the last 4 weeks are down more than half vs the 26-week average. Review this plugin.4 Nov 2026Evidence

Ownership timeline

Who commits to the plugin's code on wordpress.org, over time.

Committers and their active periods
plugin-master7 Nov 2023 to 7 Nov 2023, 1 commits
galdub7 Nov 2023 to 15 Mar 2026, 114 commits
premiocommit9 Apr 2025 to 27 Oct 2026, 105 commits

3 committers recorded. No ownership changes recorded since 3 Nov 2026.

Maintenance

Last release
8 days ago
Releases, 24 months
27
Tested up to
7.1 current
Requires PHP
not stated supported 8.2+
Releases per quarter for Chatway Live Chat - AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons
Q1 20241
Q2 20243
Q3 20244
Q4 20243
Q1 20254
Q2 202510
Q3 20251
Q4 20252
Q1 20260
Q2 20265
Q3 20262
Q4 20260

Last release 27 Oct 2026. Tested with WordPress 7.1 (current).

Support

100% of 12 support threads resolved in the last 2 months.

Security record

PublishedIssueCVSSAffectedFixed inDays to patch
5 Jun 2026Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons <= 1.4.8 - Authenticated (Subscriber+) Information Exposure4.3<= 1.4.81.4.90

Source: Wordfence Intelligence.

Reputation

Average rating stayed at 5.0 between Q3 2026 and Q4 2026.

Rating distribution
5 star770
4 star3
3 star1
2 star1
1 star0

Momentum

30,000+ active installs. History builds with each weekly snapshot.

Weekly downloads, last 27 weeks
Weekly downloads for Chatway Live Chat - AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons
4 May 20269,000
11 May 202617,371
18 May 20264,313
25 May 202610,360
1 Jun 20264,125
8 Jun 20263,723
15 Jun 20261,917
22 Jun 20261,553
29 Jun 20261,515
6 Jul 20262,409
13 Jul 20261,255
20 Jul 20261,288
27 Jul 20268,926
3 Aug 202612,379
10 Aug 20262,683
17 Aug 20262,166
24 Aug 20261,834
31 Aug 20261,916
7 Sep 20261,559
14 Sep 20261,784
21 Sep 20261,705
28 Sep 20261,603
5 Oct 20261,595
12 Oct 20261,459
19 Oct 20261,566
26 Oct 20261,432
2 Nov 2026237

Weekly downloads over the last 4 weeks are 69% below the 27-week average.

Healthier alternatives

Same category, higher Canary Score. Never sponsored.

No healthier plugin in the same category yet.

Facts

Version1.5.2
AuthorChatway Live Chat
Added7 Nov 2023
Last updated27 Oct 2026
Active installs30,000+
Requires WordPress4.7
Tested up to7.1.4
Requires PHPnot stated
CategoryCommunication & Messaging > Live Chat & Instant Messaging
Tagschat, chatbot, whatsapp, live chat, customer support

Questions

Is Chatway Live Chat - AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons still maintained?

Chatway Live Chat - AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons was last updated on 27 Oct 2026. Its Canary status is Healthy.

Is Chatway Live Chat - AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons safe?

Chatway Live Chat - AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons has no open unpatched vulnerabilities on record. 1 vulnerability was published in the last 24 months. Its Canary status is Healthy.

Who owns Chatway Live Chat - AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons?

The wordpress.org author is Chatway Live Chat. Recent committers: premiocommit, galdub, plugin-master. We have recorded no ownership change.

What can I use instead of Chatway Live Chat - AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons?

We have no healthier plugin in the same category on record yet.

Data: wordpress.org Plugins API, plugins SVN and Trac, wordpress.org reviews, Wordfence Intelligence.Plugin data refreshed 3 Nov 2026.Report a data issue