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PluginCanary
Limited data: this plugin has under 1,000 active installs and less than 12 weeks of history with us, so we show signals but no status band yet.

ELEX WordPress HelpDesk & Customer Ticketing System

by ELEXtensions · 200+ active installs · Checked 3 Nov 2026
Limited data1 Warning

Limited data: ELEX WordPress HelpDesk & Customer Ticketing System has under 1,000 active installs and less than 12 weeks of history, so we do not rate it yet.

81/ 100 Canary Score
Sub-scores for ELEX WordPress HelpDesk & Customer Ticketing System
Ownership100
Maintenance100
Security60
Support70
Reputation70

How the score works

Active signals

Facts we detected, with links to the source.

  • WarningSEC-1Vulnerability published 15 Oct 2026, fixed in 3.3.8. Update to version 3.3.8 or later.15 Oct 2026Evidence
  • InfoSEC-315 vulnerabilities published in the last 24 months. Review this plugin.4 Nov 2026Evidence

Ownership timeline

Who commits to the plugin's code on wordpress.org, over time.

Commit history is collected for plugins with 1,000+ installs or on a watchlist. No ownership changes recorded since 3 Nov 2026.

Maintenance

Last release
5 days ago
Releases, 24 months
1
Tested up to
7.1 current
Requires PHP
7.1.8 supported 8.2+
Releases per quarter for ELEX WordPress HelpDesk & Customer Ticketing System
Q1 20240
Q2 20240
Q3 20240
Q4 20240
Q1 20250
Q2 20250
Q3 20250
Q4 20250
Q1 20260
Q2 20260
Q3 20260
Q4 20261

Last release 30 Oct 2026. Tested with WordPress 7.1 (current).

Support

Support history appears after our first snapshots of the forum counts.

Security record

PublishedIssueCVSSAffectedFixed inDays to patch
15 Oct 2026ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.7 - Unauthenticated Arbitrary File Upload via IMAP Email Attachment9.8<= 3.3.73.3.8n/a
2 Jun 2026ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.6 - Authenticated (Subscriber+) SQL Injection6.5<= 3.3.63.3.7n/a
4 Feb 2026ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.5 - Missing Authorization to Authenticated (Subscriber+) Settings Update5.3<= 3.3.53.3.6n/a
27 Jan 2026ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.5 - Missing Authorization4.3<= 3.3.53.3.6n/a
20 Dec 2025ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.4 - Unauthenticated Stored Cross-Site Scripting7.2<= 3.3.43.3.5n/a
1 Dec 2025ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.2 - Authenticated (Contributor+) Privilege Escalation via eh_crm_edit_agent AJAX Action6.3<= 3.3.23.3.3n/a
20 Nov 2025ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1 - Unauthenticated Arbitrary File Upload9.8<= 3.3.13.3.2n/a
20 Nov 2025ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1 - Missing Authorization to Authenticated (Subscriber+) Ticket Restore4.3<= 3.3.13.3.2n/a
20 Nov 2025ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1 - Missing Authorization to Authenticated (Subscriber+) Trash Empty4.3<= 3.3.13.3.2n/a
20 Nov 2025ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1 - Missing Authorization to Authenticated (Subscriber+) Trash Restore4.3<= 3.3.13.3.2n/a
20 Nov 2025ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.0 - Missing Authorization to Authenitcated (Subscriber+) to Scheduled Trigger Deletion4.3<= 3.3.03.3.1n/a
20 Nov 2025ELEX WordPress HelpDesk & Customer Ticketing System <= 3.2.9 - Authenticated (Subscriber+) Insecure Direct Object Reference via 'eh_crm_ticket_single_view_client'4.3<= 3.2.93.3.0n/a
20 Nov 2025ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1 - Missing Authorization to Authenticated (Subscriber+) Role Removal4.3<= 3.3.13.3.2n/a
8 May 2025ELEX WordPress HelpDesk & Customer Ticketing System <= 3.2.9 - Authenticated (Subscriber+) Arbitrary File Upload8.8<= 3.2.93.3.0n/a
31 Jan 2025ELEX WordPress HelpDesk & Customer Ticketing System <= 3.2.6 - Missing Authorization to Authenticated (Subscriber+) Privilege Escalation8.8<= 3.2.63.2.7n/a

Source: Wordfence Intelligence.

Reputation

Lifetime rating 3.9 from 7 ratings. Quarterly trends appear as new reviews arrive.

Rating distribution
5 star5
4 star0
3 star0
2 star0
1 star2

Momentum

200+ active installs. History builds with each weekly snapshot.

Momentum history builds with each snapshot.

Healthier alternatives

Same category, higher Canary Score. Never sponsored.

No healthier plugin in the same category yet.

Facts

Version3.3.9
AuthorELEXtensions
Added27 May 2020
Last updated30 Oct 2026
Active installs200+
Requires WordPress3.0.1
Tested up to7.1.4
Requires PHP7.1.8
Categorynot stated
Tagstickets, helpdesk, woocommerce, ticket system, Support Ticket

Other plugins by this author: ELEX WooCommerce Catalog Mode, ELEX WooCommerce Bulk Edit Products, Prices & Attributes (Basic), ELEX WooCommerce Request a Quote, ELEX WooCommerce Product Price Custom Text (Before & After Text) and Discount, ELEX WooCommerce Role Based Pricing, ELEX WooCommerce Discount Per Payment Method, ELEX Hide WooCommerce Shipping Methods, ELEX WooCommerce Google Shopping (Google Product Feed), ELEX WooCommerce USPS Shipping Method, ELEX WooCommerce Address Validation & Google Address Autocomplete Plugin, ELEX WooCommerce Dynamic Pricing and Discounts, ELEX WooCommerce Name Your Price

Questions

Is ELEX WordPress HelpDesk & Customer Ticketing System still maintained?

ELEX WordPress HelpDesk & Customer Ticketing System was last updated on 30 Oct 2026. Its Canary status is Limited data.

Is ELEX WordPress HelpDesk & Customer Ticketing System safe?

ELEX WordPress HelpDesk & Customer Ticketing System has no open unpatched vulnerabilities on record. 15 vulnerabilities were published in the last 24 months. Its Canary status is Limited data.

Who owns ELEX WordPress HelpDesk & Customer Ticketing System?

The wordpress.org author is ELEXtensions. We have recorded no ownership change.

What can I use instead of ELEX WordPress HelpDesk & Customer Ticketing System?

We have no healthier plugin in the same category on record yet.

Data: wordpress.org Plugins API, plugins SVN and Trac, wordpress.org reviews, Wordfence Intelligence.Plugin data refreshed 3 Nov 2026.Report a data issue