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PluginCanary

Fluent Support - Helpdesk & Customer Support Ticket System

by WPManageNinja · 10,000+ active installs · Checked 3 Nov 2026
Healthy1 Warning

Healthy: vulnerability published 23 Sep 2026, fixed in 2.4.0.

83/ 100 Canary Score
Sub-scores for Fluent Support - Helpdesk & Customer Support Ticket System
Ownership100
Maintenance100
Security60
Support70
Reputation85

How the score works

Active signals

Facts we detected, with links to the source.

  • WarningSEC-1Vulnerability published 23 Sep 2026, fixed in 2.4.0. Update to version 2.4.0 or later.23 Sep 2026Evidence
  • InfoSEC-37 vulnerabilities published in the last 24 months. Review this plugin.4 Nov 2026Evidence

Ownership timeline

Who commits to the plugin's code on wordpress.org, over time.

Committers and their active periods
plugin-master1 Apr 2021 to 1 Apr 2021, 1 commits
techjewel12 Nov 2021 to 2 Nov 2026, 74 commits
adreastrian10 Sep 2024 to 20 Apr 2026, 8 commits

3 committers recorded. No ownership changes recorded since 3 Nov 2026.

Maintenance

Last release
2 days ago
Releases, 24 months
30
Tested up to
7.1 current
Requires PHP
7.4 supported 8.2+
Releases per quarter for Fluent Support - Helpdesk & Customer Support Ticket System
Q1 20241
Q2 20242
Q3 20245
Q4 20241
Q1 20252
Q2 20252
Q3 20252
Q4 20256
Q1 20265
Q2 20265
Q3 20264
Q4 20263

Last release 2 Nov 2026. Tested with WordPress 7.1 (current).

Support

100% of 2 support threads resolved in the last 2 months.

Security record

PublishedIssueCVSSAffectedFixed inDays to patch
23 Sep 2026Fluent Support – Helpdesk & Customer Support Ticket System <= 2.3.2 - Missing Authorization4.3<= 2.3.22.4.00
1 Aug 2026Fluent Support – Helpdesk & Customer Support Ticket System < 2.3.1 - Authenticated (Custom role+) Insecure Direct Object Reference4.3< 2.3.12.3.10
23 Jul 2026Fluent Support <= 2.3.0 - Authenticated (Contributor+) Stored Cross-Site Scripting via 'redirect-to' Shortcode Attribute6.4<= 2.3.02.3.10
22 Jul 2026Fluent Support – Helpdesk & Customer Support Ticket System <= 2.3.0 - Authenticated (Contributor+) Stored Cross-Site Scripting6.4<= 2.3.02.3.10
5 Jan 2026Fluent Support <= 1.10.4 - Missing Authorization4.3<= 1.10.41.10.50
22 Aug 2025Fluent Support <= 1.9.1 - Cross-Site Request Forgery4.3<= 1.9.11.9.20
28 Feb 2025Fluent Support – Helpdesk & Customer Support Ticket System <= 1.8.5 - Unauthenticated Sensitive Information Exposure Through Unprotected Directory7.5<= 1.8.51.8.60
25 Sep 2024Fluent Support <= 1.8.0 - Insufficient Authorization on Email Verification5.3<= 1.8.01.8.10
25 Sep 2024Fluent Support <= 1.8.0 - Authenticated (Subscriber+) SQL Injection6.5<= 1.8.01.8.10
27 Dec 2023Fluent Support <= 1.7.6 - Authenticated(Administrator+) SQL Injection6.6< 1.7.71.7.70
2 Aug 2022Fluent Support <= 1.5.7 - Authenticated (Administrator+) SQL Injection7.2<= 1.5.71.5.80

Source: Wordfence Intelligence.

Reputation

Average rating per quarter for Fluent Support - Helpdesk & Customer Support Ticket System
Q4 20233.5
Q2 20244.0
Q3 20245.0
Q4 20245.0
Q1 20255.0
Q2 20255.0
Q3 20255.0
Q4 20255.0
Q1 20265.0
Q2 20265.0
Q3 20265.0

Average rating rose from 3.5 to 5.0 between Q4 2023 and Q3 2026.

Rating distribution
5 star60
4 star1
3 star1
2 star2
1 star5
Latest low reviews

Momentum

10,000+ active installs. History builds with each weekly snapshot.

Weekly downloads, last 27 weeks
Weekly downloads for Fluent Support - Helpdesk & Customer Support Ticket System
4 May 2026507
11 May 2026860
18 May 20268,725
25 May 20262,164
1 Jun 20261,191
8 Jun 2026898
15 Jun 2026804
22 Jun 2026710
29 Jun 2026617
6 Jul 20261,016
13 Jul 20269,096
20 Jul 20262,328
27 Jul 20261,318
3 Aug 20261,004
10 Aug 2026830
17 Aug 20265,830
24 Aug 20261,544
31 Aug 20261,119
7 Sep 2026980
14 Sep 20265,849
21 Sep 20262,370
28 Sep 20261,310
5 Oct 20264,724
12 Oct 20262,614
19 Oct 20265,554
26 Oct 20263,219
2 Nov 20261,260

Weekly downloads over the last 4 weeks are 25% above the 27-week average.

Healthier alternatives

Same category, higher Canary Score. Never sponsored.

No healthier plugin in the same category yet.

Facts

Version2.5.0
AuthorWPManageNinja
Added12 Nov 2021
Last updated2 Nov 2026
Active installs10,000+
Requires WordPress5.6
Tested up to7.1.4
Requires PHP7.4
CategorySupport & Help Desk > Help Desk & Ticketing Systems
Tagshelpdesk, support plugin, Support Ticket, customer support plugin, wordpress support ticket

Other plugins by this author: Fluent Forms - Customizable Contact Forms, Survey, Quiz, & Conversational Form Builder, FluentSMTP - WP Mail SMTP Plugin with Amazon SES, SendGrid, Mailgun, Postmark, Cloudflare, toSend, Gmail and Any SMTP, FluentCRM - Email Newsletter, Automation, Email Marketing, Email Campaigns, Optins, Leads, and CRM Solution, Ninja Tables - Easy Data Table Builder, FluentSnippets - High-Performance Code Snippets, Header & Footer Code, Custom CSS & PHP Code Manager, Fluent PDF Generator, Fluent Booking - The Ultimate Appointments Scheduling, Events Booking, Events Calendar Solution, FluentAuth - Login Security, Two-Factor Authentication, Passkeys & Social Login, FluentCart - Online Store Builder & eCommerce Checkout, FluentCommunity - Ultra-Fast High-Performance Social Network, Community, LMS & Online Courses, Paymattic - Secure, Simple Payment & Donation with Subscription Payments, Recurring Donations, Customer Management, FluentAffiliate - Affiliate Program Management Suite, Affiliates Manager

Questions

Is Fluent Support - Helpdesk & Customer Support Ticket System still maintained?

Fluent Support - Helpdesk & Customer Support Ticket System was last updated on 2 Nov 2026. Its Canary status is Healthy.

Is Fluent Support - Helpdesk & Customer Support Ticket System safe?

Fluent Support - Helpdesk & Customer Support Ticket System has no open unpatched vulnerabilities on record. 7 vulnerabilities were published in the last 24 months. Its Canary status is Healthy.

Who owns Fluent Support - Helpdesk & Customer Support Ticket System?

The wordpress.org author is WPManageNinja. Recent committers: techjewel, adreastrian, plugin-master. We have recorded no ownership change.

What can I use instead of Fluent Support - Helpdesk & Customer Support Ticket System?

We have no healthier plugin in the same category on record yet.

Data: wordpress.org Plugins API, plugins SVN and Trac, wordpress.org reviews, Wordfence Intelligence.Plugin data refreshed 3 Nov 2026.Report a data issue