Help Scout
Limited data: Help Scout has under 1,000 active installs and less than 12 weeks of history, so we do not rate it yet.
| Ownership | 100 |
|---|---|
| Maintenance | 100 |
| Security | 85 |
| Support | 70 |
| Reputation | 70 |
Quick answers
- Is Help Scout still maintained?
- Yes. Last release 18 Aug 2026, 4 releases in the last 24 months. 18 Aug 2026 · wordpress.org
- Who owns Help Scout, and has it changed hands?
- No change recorded. Main committer boldgrid since Mar 2020. 4 Nov 2026 · SVN log
- Was Help Scout removed from wordpress.org?
- No. Listed on wordpress.org as of 4 Nov 2026. 4 Nov 2026 · wordpress.org
- Is Help Scout safe?
- 1 known vulnerability, fixed (latest in 6.5.7). Not on the exploited list. 7 Jan 2025 · Wordfence Intelligence
- Is the latest Help Scout update safe to install?
- No ownership change before 6.5.7. No one-star spike after it. 5 May 2025 · Release history
Active signals
Facts we detected, with links to the source.
No open risk signals. Signals appear here when we detect an ownership change, closure, vulnerability or decline.
Ownership timeline
Who commits to the plugin's code on wordpress.org, over time.
| dancameron | 14 Oct 2016 to 3 Feb 2020, 44 commits |
|---|---|
| boldgrid | 31 Mar 2020 to 5 May 2025, 9 commits |
| wvcody | 13 Aug 2020 to 13 Aug 2020, 1 commits |
| avonville1 | 24 May 2022 to 29 Jan 2025, 7 commits |
| joemoto | 1 Dec 2025 to 18 Aug 2026, 3 commits |
5 committers recorded. No ownership change since 2016.
Maintenance
- Last release
- 3 months ago
- Releases, 24 months
- 4
- Tested up to
- 7.1 current
- Requires PHP
- not stated supported 8.2+
| Q1 2024 | 0 |
|---|---|
| Q2 2024 | 0 |
| Q3 2024 | 0 |
| Q4 2024 | 0 |
| Q1 2025 | 3 |
| Q2 2025 | 1 |
| Q3 2025 | 0 |
| Q4 2025 | 0 |
| Q1 2026 | 0 |
| Q2 2026 | 0 |
| Q3 2026 | 0 |
| Q4 2026 | 0 |
Last release 18 Aug 2026. Tested with WordPress 7.1 (current).
Reputation
Last 90 days: no reviews. Lifetime: 4.3.
| 5 star | 5 |
|---|---|
| 4 star | 0 |
| 3 star | 0 |
| 2 star | 0 |
| 1 star | 1 |
Security record
1 vulnerability in 24 months, patched (latest fixed in 6.5.7).
Show 1 patched vulnerability
| Published | Issue | CVSS | Affected | Fixed in | Days to patch |
|---|---|---|---|---|---|
| 7 Jan 2025 | Help Scout <= 6.5.6 - Missing Authorization | 5.3 | <= 6.5.6 | 6.5.7 | 589 |
Sources: Wordfence Intelligence, CISA Known Exploited Vulnerabilities, readme changelogs.
Support
Support history appears after our first snapshots of the forum counts.
Momentum
300+ active installs. History builds with each weekly snapshot.
Momentum history builds with each snapshot.
Healthier alternatives
Same job, rated Healthy, higher Canary Score and at least 10,000 installs. Never sponsored.
No healthier plugin in the same category yet.
Facts
| Version | 6.5.7 |
|---|---|
| Author | BoldGrid |
| Added | 14 Oct 2016 |
| Last updated | 18 Aug 2026 |
| Active installs | 300+ |
| Requires WordPress | 4.5 |
| Tested up to | 7.1.4 |
| Requires PHP | not stated |
| Category | not stated |
| Tags | support, helpdesk, documentation, contact form help desk |
Other plugins by this author: W3 Total Cache, Post and Page Builder by BoldGrid - Visual Drag and Drop Editor, BoldGrid Easy SEO - Simple and Effective SEO, Total Upkeep - WordPress Backup Plugin plus Restore & Migrate by BoldGrid, weForms - Easy Drag & Drop Contact Form Builder For WordPress, Map Block, Sprout Invoices - Client Invoicing & Estimates, WP Forms + Sprout Invoices - Easy Invoice & Quote Submissions, Formidable Forms + Sprout Invoices - Easy Invoice & Estimate Submissions, Gravity Forms + Sprout Invoices - Easy Invoice & Estimate Submissions, Ninja Forms + Sprout Invoices - Easy Invoice & Estimate Submissions, Sprout Clients - CRM and Lead Management
Questions
Is Help Scout still maintained?
Yes. Last release 18 Aug 2026, 4 releases in the last 24 months.
Who owns Help Scout, and has it changed hands?
No change recorded. Main committer boldgrid since Mar 2020.
Was Help Scout removed from wordpress.org?
No. Listed on wordpress.org as of 4 Nov 2026.
Is Help Scout safe?
1 known vulnerability, fixed (latest in 6.5.7). Not on the exploited list.
Is the latest Help Scout update safe to install?
No ownership change before 6.5.7. No one-star spike after it.