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PluginCanary

Support Genix

Support Genix - Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System
by DevItems · 3,000+ active installs · Checked 3 Nov 2026
Healthy

Healthy: maintained, last release 3 Nov 2026, 58 releases in 24 months, no unpatched vulnerabilities.

81/ 100 Canary Score
Sub-scores for Support Genix
Ownership100
Maintenance100
Security60
Support70
Reputation70

How the score works

Quick answers

Is Support Genix still maintained?
Yes. Last release 3 Nov 2026, 58 releases in the last 24 months. 3 Nov 2026 · wordpress.org
Who owns Support Genix, and has it changed hands?
No change recorded. Main committer palscode since Jun 2022. 3 Nov 2026 · SVN log
Was Support Genix removed from wordpress.org?
No. Listed on wordpress.org as of 3 Nov 2026. 3 Nov 2026 · wordpress.org
Is Support Genix safe?
7 known vulnerabilities, all fixed (latest in 1.4.55). Not on the exploited list. 16 Oct 2026 · Wordfence Intelligence
Is the latest Support Genix update safe to install?
No ownership change before 1.4.58. No one-star spike after it. 3 Nov 2026 · Release history

Active signals

Facts we detected, with links to the source.

No open risk signals. Signals appear here when we detect an ownership change, closure, vulnerability or decline.

Ownership timeline

Who commits to the plugin's code on wordpress.org, over time.

Committers and their active periods
plugin-master28 Jun 2022 to 28 Jun 2022, 1 commits
palscode29 Jun 2022 to 6 Oct 2025, 103 commits
sarwarcse24 Aug 2022 to 24 Aug 2022, 2 commits
nazmulhudadev30 Jun 2024 to 30 Jun 2024, 1 commits
devitemsllc22 Oct 2025 to 3 Nov 2026, 55 commits

5 committers recorded. No ownership change since 2022.

Maintenance

Last release
yesterday
Releases, 24 months
58
Tested up to
7.1 current
Requires PHP
7.4 supported 8.2+
Releases per quarter
Releases per quarter for Support Genix
Q1 20247
Q2 202414
Q3 20245
Q4 20246
Q1 20257
Q2 20259
Q3 20255
Q4 20259
Q1 20268
Q2 20264
Q3 20267
Q4 20264

Last release 3 Nov 2026. Tested with WordPress 7.1 (current).

Reputation

Last 90 days: no reviews. Lifetime: 4.5.

Rating distribution
5 star8
4 star0
3 star1
2 star1
1 star0

Security record

6 vulnerabilities in 24 months (7 on record), all patched (latest fixed in 1.4.55).

Show 7 patched vulnerabilities
PublishedIssueCVSSAffectedFixed inDays to patch
16 Oct 2026Support Genix - Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System <= 1.4.54 - Authenticated (Subscriber+) SQL Injection6.5<= 1.4.541.4.55Patched before disclosure
31 Aug 2026Support Genix <= 1.4.52 - Authenticated (Subscriber+) Authentication Bypass to Administrator Account Takeover via 'p' Parameter Forged Guest Token8.8<= 1.4.521.4.53Patched before disclosure
16 Jul 2026Support Genix Lite <= 1.4.47 - Missing Authorization5.3<= 1.4.471.4.48Patched before disclosure
16 Jul 2026Support Genix - Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System < 1.4.48 - Unauthenticated Arbitrary File Download9.1< 1.4.481.4.48Patched before disclosure
3 Sep 2025Support Genix <= 1.4.23 - Missing Authorization5.3<= 1.4.231.4.24Patched before disclosure
27 Mar 2025Support Genix <= 1.4.11 - Authenticated (Subscriber+) Insecure Direct Object Reference5.4<= 1.4.111.4.12Patched before disclosure
16 Apr 2024Support Genix <= 1.2.3 - Missing Authorization5.3<= 1.2.31.2.4Patched before disclosure

Sources: Wordfence Intelligence, CISA Known Exploited Vulnerabilities, readme changelogs.

Support

100% of 1 support threads resolved in the last 2 months.

Momentum

3,000+ active installs. History builds with each weekly snapshot.

Weekly downloads, last 27 weeks
Weekly downloads for Support Genix
4 May 2026411
11 May 2026777
18 May 20261,142
25 May 2026967
1 Jun 2026593
8 Jun 2026496
15 Jun 20261,415
22 Jun 2026674
29 Jun 2026691
6 Jul 2026896
13 Jul 20262,157
20 Jul 2026572
27 Jul 2026943
3 Aug 20261,584
10 Aug 20261,552
17 Aug 20261,630
24 Aug 20261,354
31 Aug 20261,846
7 Sep 20261,098
14 Sep 2026783
21 Sep 2026667
28 Sep 2026677
5 Oct 2026628
12 Oct 20261,927
19 Oct 20261,990
26 Oct 2026839
2 Nov 2026699

Weekly downloads over the last 4 weeks are 27% above the 27-week average.

Healthier alternatives

Same job, rated Healthy, higher Canary Score and at least 10,000 installs. Never sponsored.

No healthier plugin in the same category yet.

Facts

Version1.4.58
AuthorDevItems
Added29 Jun 2022
Last updated3 Nov 2026
Active installs3,000+
Requires WordPress6.0
Tested up to7.1.4
Requires PHP7.4
CategorySupport & Help Desk > Help Desk & Ticketing Systems
Tagshelpdesk, AI Chatbot, knowledge base, Support Ticket, customer support

Other plugins by this author: ShopLentor - All-in-One WooCommerce Growth & Store Enhancement Plugin, HT Mega Addons for Elementor - Elementor Widgets & Template Builder, HashBar - Announcement, Notification Bar & Popup Campaign, Recurio - Ultimate Subscription for WooCommerce, CookieRay - Cookie Banner for Cookie Consent (GDPR/CCPA Compliant), HT Politic - For Political WordPress Themes / Website, WP Film Studio - WordPress Movie Maker/Production Plugin, WP Education - Education WordPress Plugin for Elementor, WP Insurance - WordPress Insurance Service Plugin, HT Blocks - Absolute Gutenberg Blocks, HT Service - Roofing Service WordPress Plugin, Kelune CRM - Contact Management, Email Marketing, Newsletter & Marketing Automation

Questions

Is Support Genix still maintained?

Yes. Last release 3 Nov 2026, 58 releases in the last 24 months.

Who owns Support Genix, and has it changed hands?

No change recorded. Main committer palscode since Jun 2022.

Was Support Genix removed from wordpress.org?

No. Listed on wordpress.org as of 3 Nov 2026.

Is Support Genix safe?

7 known vulnerabilities, all fixed (latest in 1.4.55). Not on the exploited list.

Is the latest Support Genix update safe to install?

No ownership change before 1.4.58. No one-star spike after it.

Data: wordpress.org Plugins API, plugins SVN and Trac, wordpress.org reviews and support forum, Wordfence Intelligence, CISA KEV, NVD.Plugin data refreshed 3 Nov 2026.Report a data issue