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PluginCanary

Freshchat

by freshchat · 1,000+ active installs · Checked 3 Nov 2026
Avoid2 Criticals1 Warning

Avoid: vulnerability published 11 Dec 2025 still has no fix after 14 days.

39/ 100 Canary Score

Capped at 39: a vulnerability has no patch.

Sub-scores for Freshchat
Ownership100
Maintenance0
Security35
SupportNo data
ReputationNo data

How the score works

Quick answers

Is Freshchat still maintained?
No. Last release 27 Dec 2021, over 4 years ago. 27 Dec 2021 · wordpress.org
Who owns Freshchat, and has it changed hands?
No change recorded. 3 Nov 2026 · SVN log
Was Freshchat removed from wordpress.org?
No. Listed on wordpress.org as of 3 Nov 2026. 3 Nov 2026 · wordpress.org
Is Freshchat safe?
No. 1 known vulnerability has no fix in the current version. 11 Dec 2025 · Wordfence Intelligence
Is the latest Freshchat update safe to install?
No ownership change before 2.3.4. No one-star spike after it. 27 Dec 2021 · Release history

Active signals

Facts we detected, with links to the source.

  • CriticalSEC-2Vulnerability published 11 Dec 2025 still has no fix after 14 days. Disable or replace the plugin. No fix has been released.25 Dec 2025Evidence
  • CriticalMNT-1No release in 59 months (last release 27 Dec 2021). Plan a replacement if the plugin is important to your site.27 Dec 2022Evidence
  • WarningMNT-2Tested up to WordPress 5.8.19, 13 major versions behind 7.1.4. Plan a replacement if the plugin is important to your site.3 Nov 2026Evidence

Ownership timeline

Who commits to the plugin's code on wordpress.org, over time.

Committers and their active periods
freshchat26 Sep 2017 to 27 Dec 2021, 42 commits

1 committer recorded. No ownership change since 2017.

Maintenance

Last release
5 years ago
Releases, 24 months
0
Tested up to
5.8 vs 7.1
Requires PHP
5.2.4 supported 8.2+
Releases per quarter
Releases per quarter for Freshchat
Q1 20240
Q2 20240
Q3 20240
Q4 20240
Q1 20250
Q2 20250
Q3 20250
Q4 20250
Q1 20260
Q2 20260
Q3 20260
Q4 20260

Last release 27 Dec 2021. Tested up to 5.8, 13 major versions behind WordPress 7.1.

Reputation

Last 90 days: no reviews. Lifetime: 2.9.

Rating distribution
5 star4
4 star0
3 star0
2 star1
1 star4

Security record

1 vulnerability in 24 months, 1 with no fix in the current version.

PublishedIssueCVSSAffectedFixed inDays to patch
11 Dec 2025Freshchat <= 2.3.4 - Cross-Site Request Forgery4.3<= 2.3.4No fixn/a

Sources: Wordfence Intelligence, CISA Known Exploited Vulnerabilities, readme changelogs.

Support

Support history appears after our first snapshots of the forum counts.

Momentum

1,000+ active installs. History builds with each weekly snapshot.

Weekly downloads, last 27 weeks
Weekly downloads for Freshchat
4 May 20266
11 May 202638
18 May 202637
25 May 202648
1 Jun 202638
8 Jun 202650
15 Jun 202635
22 Jun 202630
29 Jun 202638
6 Jul 202641
13 Jul 202631
20 Jul 202634
27 Jul 202637
3 Aug 202653
10 Aug 202642
17 Aug 202639
24 Aug 202643
31 Aug 202643
7 Sep 202668
14 Sep 202668
21 Sep 202655
28 Sep 202664
5 Oct 202661
12 Oct 202654
19 Oct 202686
26 Oct 2026100
2 Nov 202620

Weekly downloads over the last 4 weeks are 39% above the 27-week average.

Healthier alternatives

Same job, rated Healthy, higher Canary Score and at least 10,000 installs. Never sponsored.

Simple Chat ButtonScore 100 · 40,000+ButtonizerScore 100 · 40,000+Chat Button & Custom ChatGPT-Powered BotScore 100 · 20,000+GoftinoScore 100 · 10,000+CrispScore 100 · 10,000+

Facts

Version2.3.4
Authorfreshchat
Added26 Sep 2017
Last updated27 Dec 2021
Active installs1,000+
Requires WordPress3.0.1
Tested up to5.8.19
Requires PHP5.2.4
CategoryCommunication & Messaging > Live Chat & Instant Messaging
Tagschat, freshchat, freshdesk, freshworks

Questions

Is Freshchat still maintained?

No. Last release 27 Dec 2021, over 4 years ago.

Who owns Freshchat, and has it changed hands?

No change recorded.

Was Freshchat removed from wordpress.org?

No. Listed on wordpress.org as of 3 Nov 2026.

Is Freshchat safe?

No. 1 known vulnerability has no fix in the current version.

Is the latest Freshchat update safe to install?

No ownership change before 2.3.4. No one-star spike after it.

Data: wordpress.org Plugins API, plugins SVN and Trac, wordpress.org reviews and support forum, Wordfence Intelligence, CISA KEV, NVD.Plugin data refreshed 3 Nov 2026.Report a data issue