Freshdesk (official)
At risk: no release in 28 months (last release 1 Jul 2024).
Based on 3 of 5 areas
Capped at 59: a Critical signal is open.
| Ownership | 100 |
|---|---|
| Maintenance | 0 |
| Security | 100 |
| Support | No data |
| Reputation | No data |
Quick answers
- Is Freshdesk (official) still maintained?
- No. Last release 1 Jul 2024, over 2 years ago. 1 Jul 2024 · wordpress.org
- Who owns Freshdesk (official), and has it changed hands?
- No change recorded. 3 Nov 2026 · SVN log
- Was Freshdesk (official) removed from wordpress.org?
- No. Listed on wordpress.org as of 3 Nov 2026. 3 Nov 2026 · wordpress.org
- Is Freshdesk (official) safe?
- 3 known vulnerabilities, all fixed (latest in 2.4.0). Not on the exploited list. 12 Apr 2024 · Wordfence Intelligence
- Is the latest Freshdesk (official) update safe to install?
- No ownership change before 2.4.1. No one-star spike after it. 1 Jul 2024 · Release history
Active signals
Facts we detected, with links to the source.
Ownership timeline
Who commits to the plugin's code on wordpress.org, over time.
| freshdeskintegration | 14 Nov 2019 to 1 Jul 2024, 46 commits |
|---|
1 committer recorded. No ownership change since 2014.
Maintenance
- Last release
- 2 years ago
- Releases, 24 months
- 0
- Tested up to
- 6.4 vs 7.1
- Requires PHP
- not stated supported 8.2+
| Q1 2024 | 0 |
|---|---|
| Q2 2024 | 3 |
| Q3 2024 | 1 |
| Q4 2024 | 0 |
| Q1 2025 | 0 |
| Q2 2025 | 0 |
| Q3 2025 | 0 |
| Q4 2025 | 0 |
| Q1 2026 | 0 |
| Q2 2026 | 0 |
| Q3 2026 | 0 |
| Q4 2026 | 0 |
Last release 1 Jul 2024. Tested up to 6.4, 7 major versions behind WordPress 7.1.
Reputation
Last 90 days: no reviews. Lifetime: 2.5.
| 5 star | 2 |
|---|---|
| 4 star | 1 |
| 3 star | 0 |
| 2 star | 1 |
| 1 star | 4 |
Security record
3 vulnerabilities on record, all patched (latest fixed in 2.4.0).
Show 3 patched vulnerabilities
| Published | Issue | CVSS | Affected | Fixed in | Days to patch |
|---|---|---|---|---|---|
| 12 Apr 2024 | Freshdesk (official) <= 2.3.6 - Open Redirect | 6.1 | <= 2.3.6 | 2.4.0 | n/a |
| 17 Apr 2023 | Freshdesk (official) <= 1.7 - Open Redirect | 5.4 | 1.7 | 1.8 | n/a |
| 22 Jun 2022 | Freshdesk (official) <= 2.3.6 - Cross-Site Request Forgery | 8.8 | <= 2.3.6 | 2.4.0 | n/a |
Sources: Wordfence Intelligence, CISA Known Exploited Vulnerabilities, readme changelogs.
Support
Support history appears after our first snapshots of the forum counts.
Momentum
800+ active installs. History builds with each weekly snapshot.
Momentum history builds with each snapshot.
Healthier alternatives
Same job, rated Healthy, higher Canary Score and at least 10,000 installs. Never sponsored.
Facts
| Version | 2.4.1 |
|---|---|
| Author | Freshworks |
| Added | 7 Mar 2014 |
| Last updated | 1 Jul 2024 |
| Active installs | 800+ |
| Requires WordPress | 3.4 |
| Tested up to | 6.4.14 |
| Requires PHP | not stated |
| Category | Support & Help Desk > Help Desk & Ticketing Systems |
| Tags | helpdesk, freshdesk, contact form, knowledge base, customer support software |
Questions
Is Freshdesk (official) still maintained?
No. Last release 1 Jul 2024, over 2 years ago.
Who owns Freshdesk (official), and has it changed hands?
No change recorded.
Was Freshdesk (official) removed from wordpress.org?
No. Listed on wordpress.org as of 3 Nov 2026.
Is Freshdesk (official) safe?
3 known vulnerabilities, all fixed (latest in 2.4.0). Not on the exploited list.
Is the latest Freshdesk (official) update safe to install?
No ownership change before 2.4.1. No one-star spike after it.