HelpCrunch - Live Chat, Chatbot & Knowledge Base for Customer Service
Healthy: HelpCrunch - Live Chat, Chatbot & Knowledge Base for Customer Service is maintained, has no open risk signals and no unpatched vulnerabilities.
| Ownership | 100 |
|---|---|
| Maintenance | 100 |
| Security | 100 |
| Support | 70 |
| Reputation | 70 |
Active signals
Facts we detected, with links to the source.
No open risk signals. Signals appear here when we detect an ownership change, closure, vulnerability or decline.
Ownership timeline
Who commits to the plugin's code on wordpress.org, over time.
| helpcrunch | 25 Mar 2016 to 21 Aug 2026, 72 commits |
|---|
1 committer recorded. No ownership changes recorded since 3 Nov 2026.
Maintenance
- Last release
- 3 months ago
- Releases, 24 months
- 8
- Tested up to
- 7.1 current
- Requires PHP
- not stated supported 8.2+
| Q1 2024 | 0 |
|---|---|
| Q2 2024 | 0 |
| Q3 2024 | 1 |
| Q4 2024 | 1 |
| Q1 2025 | 0 |
| Q2 2025 | 1 |
| Q3 2025 | 0 |
| Q4 2025 | 3 |
| Q1 2026 | 0 |
| Q2 2026 | 1 |
| Q3 2026 | 2 |
| Q4 2026 | 0 |
Last release 21 Aug 2026. Tested with WordPress 7.1 (current).
Support
Support history appears after our first snapshots of the forum counts.
Security record
No published vulnerabilities on record for this plugin.
Source: Wordfence Intelligence.
Reputation
Lifetime rating 5.0 from 6 ratings. Quarterly trends appear as new reviews arrive.
| 5 star | 6 |
|---|---|
| 4 star | 0 |
| 3 star | 0 |
| 2 star | 0 |
| 1 star | 0 |
Momentum
2,000+ active installs. History builds with each weekly snapshot.
| 4 May 2026 | 20 |
|---|---|
| 11 May 2026 | 39 |
| 18 May 2026 | 254 |
| 25 May 2026 | 92 |
| 1 Jun 2026 | 57 |
| 8 Jun 2026 | 67 |
| 15 Jun 2026 | 52 |
| 22 Jun 2026 | 55 |
| 29 Jun 2026 | 54 |
| 6 Jul 2026 | 66 |
| 13 Jul 2026 | 59 |
| 20 Jul 2026 | 53 |
| 27 Jul 2026 | 68 |
| 3 Aug 2026 | 84 |
| 10 Aug 2026 | 61 |
| 17 Aug 2026 | 297 |
| 24 Aug 2026 | 125 |
| 31 Aug 2026 | 78 |
| 7 Sep 2026 | 85 |
| 14 Sep 2026 | 110 |
| 21 Sep 2026 | 88 |
| 28 Sep 2026 | 104 |
| 5 Oct 2026 | 106 |
| 12 Oct 2026 | 105 |
| 19 Oct 2026 | 152 |
| 26 Oct 2026 | 137 |
| 2 Nov 2026 | 27 |
Weekly downloads over the last 4 weeks are 14% above the 27-week average.
Healthier alternatives
Same category, higher Canary Score. Never sponsored.
Facts
| Version | 2.0.14 |
|---|---|
| Author | HelpCrunch |
| Added | 25 Mar 2016 |
| Last updated | 21 Aug 2026 |
| Active installs | 2,000+ |
| Requires WordPress | 3.6 |
| Tested up to | 7.1.0 |
| Requires PHP | not stated |
| Category | Support & Help Desk > Live Chat Support |
| Tags | chat, chatbot, live chat, chat plugin, chat widget |
Questions
Is HelpCrunch - Live Chat, Chatbot & Knowledge Base for Customer Service still maintained?
HelpCrunch - Live Chat, Chatbot & Knowledge Base for Customer Service was last updated on 21 Aug 2026. Its Canary status is Healthy.
Is HelpCrunch - Live Chat, Chatbot & Knowledge Base for Customer Service safe?
HelpCrunch - Live Chat, Chatbot & Knowledge Base for Customer Service has no open unpatched vulnerabilities on record. 0 vulnerabilities were published in the last 24 months. Its Canary status is Healthy.
Who owns HelpCrunch - Live Chat, Chatbot & Knowledge Base for Customer Service?
The wordpress.org author is HelpCrunch. Recent committers: helpcrunch, plugin-master. We have recorded no ownership change.
What can I use instead of HelpCrunch - Live Chat, Chatbot & Knowledge Base for Customer Service?
Plugins in the same category with a higher Canary Score: Chatway Live Chat - AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons, Buttonizer - Floating Menus, Sticky Buttons, & Popup Builder.