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PluginCanary

Intercom

by Intercom · 5,000+ active installs · Checked 3 Nov 2026
Watch2 Warnings

Watch: tested up to WordPress 6.7.11, 4 major versions behind 7.1.4.

71/ 100 Canary Score
Sub-scores for Intercom
Ownership100
Maintenance20
Security100
Support70
Reputation70

How the score works

Active signals

Facts we detected, with links to the source.

  • WarningMNT-2Tested up to WordPress 6.7.11, 4 major versions behind 7.1.4. Plan a replacement if the plugin is important to your site.3 Nov 2026Evidence
  • WarningMNT-1No release in 18 months (last release 16 Apr 2025). Plan a replacement if the plugin is important to your site.16 Apr 2026Evidence

Ownership timeline

Who commits to the plugin's code on wordpress.org, over time.

Committers and their active periods
bobintercom4 Sep 2015 to 16 Apr 2025, 65 commits

1 committer recorded. No ownership changes recorded since 3 Nov 2026.

Maintenance

Last release
19 months ago
Releases, 24 months
3
Tested up to
6.7 vs 7.1
Requires PHP
7.2 supported 8.2+
Releases per quarter for Intercom
Q1 20240
Q2 20240
Q3 20240
Q4 20240
Q1 20250
Q2 20253
Q3 20250
Q4 20250
Q1 20260
Q2 20260
Q3 20260
Q4 20260

Last release 16 Apr 2025. Tested up to 6.7, 4 major versions behind WordPress 7.1.

Support

Support history appears after our first snapshots of the forum counts.

Security record

No published vulnerabilities on record for this plugin.

Source: Wordfence Intelligence.

Reputation

Lifetime rating 3.4 from 11 ratings. Quarterly trends appear as new reviews arrive.

Rating distribution
5 star6
4 star0
3 star1
2 star0
1 star4

Momentum

5,000+ active installs. History builds with each weekly snapshot.

Weekly downloads, last 27 weeks
Weekly downloads for Intercom
4 May 202671
11 May 2026167
18 May 2026144
25 May 2026143
1 Jun 2026174
8 Jun 2026163
15 Jun 2026169
22 Jun 2026121
29 Jun 2026194
6 Jul 2026190
13 Jul 2026171
20 Jul 2026190
27 Jul 2026271
3 Aug 2026249
10 Aug 2026248
17 Aug 2026294
24 Aug 2026206
31 Aug 2026201
7 Sep 2026258
14 Sep 2026312
21 Sep 2026325
28 Sep 2026247
5 Oct 2026227
12 Oct 2026239
19 Oct 2026355
26 Oct 2026462
2 Nov 202668

Weekly downloads over the last 4 weeks are 29% above the 27-week average.

Healthier alternatives

Same category, higher Canary Score. Never sponsored.

Chatway Live Chat - AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat ButtonsScore 95 · 30,000+Buttonizer - Floating Menus, Sticky Buttons, & Popup BuilderScore 93 · 70,000+WP Chat AppScore 91 · 100,000+Buttonizer - Live Chat, AI Chatbot, Call, Chat, Contact ButtonScore 91 · 50,000+Simple Chat ButtonScore 91 · 40,000+

Facts

Version3.0.2
AuthorIntercom
Added27 Apr 2013
Last updated16 Apr 2025
Active installs5,000+
Requires WordPress4.7.0
Tested up to6.7.11
Requires PHP7.2
CategoryCustomer Management > CRM & Customer Database
TagsAI, chat, customer, Intercom

Questions

Is Intercom still maintained?

Intercom was last updated on 16 Apr 2025. Its Canary status is Watch.

Is Intercom safe?

Intercom has no open unpatched vulnerabilities on record. 0 vulnerabilities were published in the last 24 months. Its Canary status is Watch.

Who owns Intercom?

The wordpress.org author is Intercom. Recent committers: bobintercom, s3rgiosan, plugin-master. We have recorded no ownership change.

What can I use instead of Intercom?

Plugins in the same category with a higher Canary Score: Chatway Live Chat - AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons, Buttonizer - Floating Menus, Sticky Buttons, & Popup Builder, WP Chat App, Buttonizer - Live Chat, AI Chatbot, Call, Chat, Contact Button, Simple Chat Button.

Data: wordpress.org Plugins API, plugins SVN and Trac, wordpress.org reviews, Wordfence Intelligence.Plugin data refreshed 3 Nov 2026.Report a data issue